We pride ourselves in providing excellence across our complete service offering - from the systems that we design and install to our customer service and maintenance agreements. The following are a selection of recent testimonials from our esteemed clients.
‘I have introduced Fidelity to each of the three building management companies I have worked at throughout my career. I have always found Fidelity’s work to be of a very high standard, and their after sales service is responsive and professional.’
Mike Brown - Senior Portfolio Manager
‘I remain very happy to recommend Fidelity as my supplier of choice. Fidelity’s frank and detailed appraisal of our system, following their initial survey, enabled us to work together to quickly prioritise and identify the best solution.
Phil, Fidelity’s Sales Manager, worked hard to find a cost efficient solution to phasing in an upgrade to our idiosyncratic and difficult system which had extant items of analogue and IP based systems.
Our independent security consultant also felt that the solution was good and represented good value.
Fidelity’s engineers’ work is tidy and of a high standard, they are punctual and polite. Fidelity’s administration team are courteous and efficient.’
Andrew Denney, Estate Manager
‘Absolutely fantastic service from Fidelity’s engineers. In ten minutes they had identified and solved the problem. They are gold as far as we are concerned. Thank you so much for getting them to sort this problem out.’
Shane Maxwell, Building Manager
‘A colleague recommended Fidelity over four years ago and I have used them across a number of my blocks ever since. Fidelity go the extra mile and their customer service is excellent. The engineers are extremely helpful and happy to meet on site to enable a full understanding of the issue, which is always quick and efficiently resolved.’
‘Fidelity’s installation engineer Jason O’Reilly is a very well presented young man who is always dedicated and polite when attending my site andalways arrives on time. He recently relocated a handset on the 1st floor for my new tenants, installing new cabling under the floor and through the ceiling. He did a fantastic job and was very confident in his work. Jason also took time to commission and train the tenants on how to use the handset, the tenant was very grateful and commented on how professional and polite he was. A big thank you to Jason and the Fidelity team, he is a credit to Fidelity Integrated Systems.’
Matthew Gee, Building Manager
‘We worked with Fidelity on an extremely complex job across multiple Wellcome Trust sites, they handled the issues very well and everyone from the Sales Director to engineering apprentices were helpful, polite, and positive throughout. Fidelity’s flexibility and accuracy was a key part of their success in the project. The end product was delivered as promised and to a high standard. The clients are very happy.’
Mark Talbot, Project Manager
‘They will always be one of my top choices for all security needs. 4 words to sum them up; quality, reactive, ownership and trustworthy.’
Mark Eddleston, Senior Property Manager
‘Fidelity always supply a prompt solution to any CCTV or Access Control issues we have, an efficient, friendly and reliable service. I would highly recommend them.’
Mark Polkinghorne, Head Porter
‘As a leading International Bank security is paramount. For the last 15 years Fidelity has been entrusted with all of our electronic security and firesystem requirements. Fidelity has the personal touch of a local family run business with the benefit of a large corporate installer, including first class design and installation, professional documentation and tailored after sales support and training.’
Hector Gorter, Facilities Director
'Our exacting and complex security requirements, as a market leading international bank, are matched by Fidelity’s leading edge systems. Frominstall to ongoing maintenance - we know that we can trust Fidelity to deliver a service that is second to none.’
Paula Carvell, Facilities Manager
‘From their admin through to engineers and advisors, Fidelity have provided us with a fantastic, friendly and fast service at very competitive industry rates over the last few years.’
Chris Clark, House Manager