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Maintenance

We deliver on the promises that we make

Security System Servicing

All of our security system installations include a free 12 month on-site comprehensive maintenance service as standard. To ensure your peace of mind this includes a 24/7 callout service 356 days a year. 

At the end of this warranty period, we will contact you with an invitation to arrange on-going maintenance.

Maintenance can also be arranged for the ongoing maintenance of your existing security and fire systems. 

We offer three levels of cover - Bronze, Silver and Gold - ranging from a basic inspection and callout package to a fully comprehensive agreement. 

Our maintenance services are audited externally to the relevant British and European standards as part of our industry accreditations.

1. Bronze - a low cost option that provides all regulatory inspections and reports required and access to a 24/7, 4 hour response engineer. Any callouts and remedial costs will be chargeable at our standard reduced contracted client rates.

2. Silver - this option includes all regulatory inspections and reports required and access to a 24/7, 4 hour response engineer. You do not pay for any remedial repairs or callouts for equipment failures unless you need the engineer out of hours. The labour will then be charged at our standard reduced contracted client  rates. This works well for systems where a next working day call will usually be sufficient for you. 

3. Gold - this option includes all regulatory inspections and reports required and access to a 24/7, 4 hour response engineer. You do not pay for any remedial repairs or callouts for equipment failures. This is ideal if you want to budget for a fixed cost of maintenance for the year.

We will ensure that your property is adequately and effectively protected and secure throughout the year, no matter which maintenance package you choose. Please contact our sales team to discuss your customised maintenance agreement sales@fidelityintegrated.com.

Based in South East London, we provide commercial businesses and residential estate managers from across Central London and the Home Counties with the finest bespoke security and fire system design, supply and installation. Many of our clients have Head offices based in London, Kent, Essex, Hertfordshire, Buckinghamshire, Berkshire and Surrey with their systems integrated and networked across both the UK and the rest of Europe to their satellite offices and operational centres.

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